Privacy Policy (GDPR-Compliant)

Last updated: 27.11.2025

TransMed Trading SA (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your personal data when you visit our website transmedtrade.com (the “Website”).
By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller
The data controller responsible for your personal data is:
TransMed Trading SA
Rue du Marché 20, 1204 Geneva, Switzerland
Email: contact@transmedtrade.com

2. Personal Data We Collect 2.1. Data provided by you
When you contact us or submit a request via forms on our Website, we may collect:

• Full name
• Company name
• Email address
• Phone number
• Any additional information you voluntarily submit
• Attachments or documents you send (if any)

2.2. Automatically collected data
When you access our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Date/time of access
• Pages visited and interaction data
• General location (based on IP, non-precise)

This information is collected through Cookies and analytics tools (see Cookie Policy below).

3. Legal Basis for Processing (GDPR Art. 6)
We process your personal data based on the following legal grounds:

• Consent — when you voluntarily submit data via contact forms.
• Legitimate interest — to ensure Website security, improve user experience, and analyze performance.
• Contractual necessity — when communication is required to provide services or respond to your request.
• Legal obligation — when we must comply with Swiss/EU laws or respond to lawful authorities.

4. How We Use Personal Data
We may use your personal data to:

• Respond to your inquiries or requests
• Communicate regarding potential cooperation
• Provide products or services you requested
• Improve and optimize Website performance
• Maintain security and prevent fraud
• Generate anonymized analytical data

We never sell your personal data.

5. Data Storage and Retention
Personal data is stored securely on servers located in Switzerland and/or the EU.
We retain data only as long as necessary for:

• the purposes for which it was collected,
• legal retention obligations, or
• to resolve disputes.

Data submitted via contact forms is typically retained for 12–24 months, unless required longer for contractual or legal reasons.

6. Sharing and Disclosure of Data
We may share personal data only with:

• Service providers (hosting, analytics, email services) under strict data-processing agreements
• Our internal departments involved in communication or service delivery
• Legal authorities if required to comply with applicable law

We do not transfer personal data outside Switzerland/EU unless adequate protection is guaranteed (GDPR Chapter V).

7. Your Data Protection Rights (GDPR Chapter III)
You have the following rights:

• Right of access — to know what data we store
• Right to rectification — to correct inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to certain processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of your rights, contact us at: contact@transmedtrade.com

8. Security Measures
We use technical and organizational measures to protect your data, including:

• SSL encryption
• Secure hosting and firewalls
• Access control and authentication
• Regular security audits

However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will always be posted on this page with the “Last updated” date.